FAQ
Q: Is same-day delivery available for frozen pizzas? A: Unfortunately not. If you have a special request, event, that would require a quick turnaround, send us a message and we will see what we can do :)
Q: How do I place an order for frozen pizza? A: Ordering is easy! Simply browse our selection, add your desired pizzas to the cart, and proceed to checkout. Follow the prompts to complete your order securely. *** ONLINE ORDERS MAY BE PAUSED, CHECK THE ANNOUNCEMENT BAR IN THE HOME PAGE IF YOU HAVE ISSUES PLACING AN ORDER.
Q: What areas do you deliver to? A: We currently deliver to Vancouver, Richmond and Delta. Please check our delivery schedule for your specific area or send us a message on Instagram/email if you still have any questions.
Q: Where can I find your pizzas for sale? A: you can order online and also now available in local grocery shops. Check our Instagram or website RETAIL page for current information.
Q: Can I choose my delivery date? A: Yes, during the checkout process, you'll have the option to select your preferred delivery date from our calendar. Ensure someone is available to receive the delivery on the chosen date.
Q: Are the ingredients used in your frozen pizzas fresh? A: Absolutely! We take pride in using only the freshest and highest-quality ingredients for our pizzas. From the handcrafted dough to the premium toppings, we ensure a delicious and top-notch culinary experience.
Q: What sets your artisanal frozen pizzas apart from supermarket industrial pizzas? A: Our artisanal frozen pizzas distinguish themselves through meticulous craftsmanship and premium ingredients. Unlike mass-produced industrial pizzas, ours are carefully handcrafted, offering a distinctive taste and quality that captures the essence of authentic culinary expertise.
Q: Do you offer baked pizzas for special events? A: Depending on the site and quantity, we can arrange to do events and bake them there.
Q: How is the pizza packaged for delivery? A: Our frozen pizzas are carefully packaged to maintain their quality during transit. They are stored in insulated packaging to keep them frozen until they reach your doorstep.
Q: What if I'm not home during the delivery time? A: It's crucial to have someone available to receive the delivery. If you're unavailable, consider leaving specific delivery instructions or rescheduling to ensure the pizzas are promptly stored in the freezer.
Q: Are there any delivery charges? A: Delivery charges may apply based on your location. You can view the applicable charges during the checkout process before finalizing your order. We offer free shipping promotions and coupons frequently.
Q: Can I modify or cancel my order after placing it? A: Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
Q: How long can the frozen pizza be stored in the freezer? A: Our pizzas are best enjoyed within a specified timeframe. Refer to the product packaging for detailed storage instructions, including recommended consumption periods.
Q: Are there any discounts for bulk orders? A: We occasionally offer promotions and discounts. Stay tuned to our website and subscribe to our newsletter for updates on special offers and promotions.
Q: What if my question isn't answered here? A: Feel free to contact our customer support team through the provided channels on our website. We're here to assist you with any additional queries or concerns.
Q: What is your refund policy? A: All sales are final. Unfortunately, we are unable to offer refunds for frozen pizza orders once they have been confirmed. Please carefully review your order before completing the purchase.
Q: Can I customize my frozen pizzas? A: Generally, our frozen pizzas come as is. If you want to order in quantity for events, we can check case by case.