FAQ

Q: Is same-day delivery available for frozen pizzas? A: it depends, sometimes we can offer saw day delivery -cutoff at 11am-, however our standard delivery time usually requires a couple of days after placing the order.

If we have inventory, we can accommodate same-day delivery. Add your items to the card and proceed to the checkout to see the available delivery dates. Please send us a message if you'd like your order delivered earlier than the scheduled date on the calendar and we can try!

Q: How do I place an order for frozen pizza? A: Ordering is easy! Simply browse our selection, add your desired pizzas to the cart, and proceed to checkout. Follow the prompts to complete your order securely.

Q: What areas do you deliver to? A: We currently deliver to Vancouver, Richmond and Delta. Please check our delivery schedule for your specific area or send us a message on Instagram/email if you still have any questions.

Q: Where can I find your pizzas for sale? A: you can order online and also now available in local grocery shops. Check our Instagram or website RETAIL page for current information.

Q: Can I choose my delivery date? A: Yes, during the checkout process, you'll have the option to select your preferred delivery date from our calendar. Ensure someone is available to receive the delivery on the chosen date. 

Q: Are the ingredients used in your frozen pizzas fresh? A: Absolutely! We take pride in using only the freshest and highest-quality ingredients for our pizzas. From the handcrafted dough to the premium toppings, we ensure a delicious and top-notch culinary experience.

Q: What sets your artisanal frozen pizzas apart from supermarket industrial pizzas? A: Our artisanal frozen pizzas distinguish themselves through meticulous craftsmanship and premium ingredients. Unlike mass-produced industrial pizzas, ours are carefully handcrafted, offering a distinctive taste and quality that captures the essence of authentic culinary expertise.

Q: Do you offer baked pizzas for special events? A: Depending on the site and quantity, we can arrange to do events and bake them there. 

Q: How is the pizza packaged for delivery? A: Our frozen pizzas are carefully packaged to maintain their quality during transit. They are stored in insulated packaging to keep them frozen until they reach your doorstep.

Q: What if I'm not home during the delivery time? A: It's crucial to have someone available to receive the delivery. If you're unavailable, consider leaving specific delivery instructions or rescheduling to ensure the pizzas are promptly stored in the freezer. We also offer insulated individual bags for sale at cost price if you want us to leave the pizzas in front of your door and you won't be home right away.

Q: Are there any delivery charges? A: Delivery charges may apply based on your location. You can view the applicable charges during the checkout process before finalizing your order. We offer free shipping promotions and coupons frequently.

Q: Can I modify or cancel my order after placing it? A: Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.

Q: How long can the frozen pizza be stored in the freezer? A: Our pizzas are best enjoyed within a specified timeframe. Refer to the product packaging for detailed storage instructions, including recommended consumption periods.

Q: Are there any discounts for bulk orders? A: We occasionally offer promotions and discounts. Stay tuned to our website and subscribe to our newsletter for updates on special offers and promotions.

Q: What if my question isn't answered here? A: Feel free to contact our customer support team through the provided channels on our website. We're here to assist you with any additional queries or concerns.

Q: What is your refund policy? A: All sales are final. Unfortunately, we are unable to offer refunds for frozen pizza orders once they have been confirmed. Please carefully review your order before completing the purchase.

Q: Can I customize my frozen pizzas? A: Generally, our frozen pizzas come as is. We understand the importance of customer satisfaction and may analyze special orders on a case-by-case basis. However, customization is limited as our dough needs to be in the right state. This precision in dough preparation is crucial, and it takes at least 2 days to ensure it reaches the perfect point before delivery.